Terms of Service

1. Scope of these terms

By using this website you accept these terms. They summarise our standard commercial terms, but each project is governed by its own signed agreement. Where the two differ, the signed agreement wins.

2. Quotes and pricing

Prices published on this site are starting prices for the scope described. A quote issued to you in writing is fixed for thirty days and for the scope it describes.

If scope changes materially during a project we will stop, re-quote in writing, and wait for your approval before continuing. We do not issue surprise variation invoices.

3. Payment

• One third on acceptance, which books your project into the schedule.
• One third on design sign-off.
• One third on launch, due within fourteen days of invoice.

The booking payment is non-refundable once design work has begun, because it reserves capacity we have then turned other work away for. Care plans are billed monthly in advance and can be cancelled at any time before the next billing date.

4. What we need from you

Projects run to schedule when you provide content, feedback and approvals within two business days, and name one person who can make decisions. Where a delay on your side stalls a project for more than thirty days, we may re-schedule it into the next available slot.

5. Support response guarantee

For clients on an active care plan, we guarantee a first human response within the window stated for that plan:

• Care — 4 business hours.
• Care Plus — 1 hour, including outages.

A “first response” means a person acknowledging the issue and stating what happens next — not necessarily a completed fix. If we miss the guaranteed window, that month’s care fee is waived in full. The guarantee does not apply to failures caused by third-party outages outside our control, or to requests for new feature development.

6. Intellectual property and ownership

On final payment, you own the website: the code we wrote for you, the content you supplied, and the designs produced for your project. Domain, hosting, analytics and repository accounts are registered in your name from the start of the project.

We retain ownership of our internal design system, tooling and reusable components, which are licensed to you perpetually as part of your site. We also reserve the right to display your project in our portfolio unless you ask us in writing not to.

You are responsible for ensuring that any content, images, fonts or trademarks you supply are properly licensed.

7. Third-party services

Sites we build typically rely on third-party services such as hosting, domain registration, payment processing, fonts and analytics. Their fees are paid by you directly, in your own accounts, and are governed by their own terms. We do not mark up or resell them, and we are not liable for their outages or policy changes.

8. Warranty and limitation of liability

We warrant that work will be performed with reasonable professional skill and care, and we will fix defects in our own code reported within thirty days of launch at no charge.

Beyond that, the site is provided as is. We make no guarantee of specific search rankings, traffic volumes, conversion rates or revenue — no honest studio can. To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid us for the work in question, and we are not liable for indirect, incidental or consequential losses including lost profits or lost data.

9. Demonstration builds on this site

The sites shown in our portfolio under /work/ and /demo/ are demonstration builds. The businesses depicted are fictional, and any resemblance to a real business is unintentional. Nothing in them is an offer, a price list, or a representation about a real company.

10. Acceptable use of this website

Do not attempt to breach, overload or probe this site, scrape it at volume, or use the contact form to send unsolicited commercial messages. We may block access for any of these.

11. Termination

Either party may terminate a project in writing. You pay for work completed to that point and receive the deliverables produced. If you terminate a care plan, we will help you transition hosting and credentials at no additional charge.

12. Governing law

These terms are governed by the laws of the State of California, United States. Disputes will be resolved in the courts of that jurisdiction. If any provision is found unenforceable, the remainder continues to apply.

13. Contact

EDUS Media, Los Angeles, CA. Questions about these terms: info@edusdesigns.com