Service 04
Website Care & Support
This is the part most studios treat as an afterthought. Our care plan has response times written into the agreement, not implied in a sales call. If something breaks, you message one person and get an answer — not a ticket number.
- Starting at
- $95 / month
- Timeline
- Ongoing, cancel any time
- Payment
- 3 milestones
- Ownership
- Yours
What you get
Included as standard.
- 01Guaranteed first response: 4 business hours, 1 hour for outages
- 02Uptime monitoring with alerts going to us, not to you
- 03Dependency, security and platform updates applied and tested
- 04Daily offsite backups with a tested restore path
- 05Monthly content and copy edits included
- 06A quarterly performance and accessibility check
- 07A plain-English monthly summary of what we did
How it runs
Four stages, each with a visible output.
- 01
Baseline
We document the current stack, hosting, credentials and known weak points.
- 02
Monitor
Uptime, certificate expiry and Core Web Vitals are watched continuously. We find out before your customers do.
- 03
Maintain
Updates are applied on staging, verified, then promoted. Never straight to production.
- 04
Report
One short monthly email: what changed, what we fixed, what needs a decision from you.
Deliberately excluded
Not included.
Stated up front rather than discovered mid-project. If you need any of these we will either quote them separately or refer you to someone who does them properly.
- New feature development — quoted separately, at a client rate
- Third-party software licences and hosting fees
- Support for sites we did not build, until we have audited them
Next step
Let's talk about your site.
An hour on a call, an honest answer about what you need, and a fixed price before you commit to anything. If a rebuild is the wrong move for you, we will say so.